Shipping policy

Shipping Policy

At Clays Commerce City, we are committed to providing our customers with a smooth and reliable shopping experience. Below are the details regarding our shipping process:

Shipping Times

We strive to get your order to you as quickly as possible. Shipping times may vary depending on the destination and the product selected. Here’s an overview of typical shipping times:

  • Domestic (USA): 5-10 business days (depending on the shipping method selected)
  • International: 7–20 business days (varies by country and location)

We partner with trusted carriers and fulfillment centers, including US-based warehouses for faster processing and delivery to US customers. For international orders, shipping may take a bit longer due to customs procedures and international transport times.

Shipping Costs

  • Domestic Orders: Shipping costs will be calculated at checkout based on the size, weight, and delivery location of your order.
  • International Orders: International shipping fees are calculated at checkout. Delivery times can vary depending on the destination.

Order Processing

Once your order is placed, it will be processed within 1–2 business days. During high-demand periods, processing times may take a bit longer. You’ll receive a tracking number as soon as your order ships, so you can follow your package’s journey every step of the way.

Tracking Your Order

We provide tracking numbers for all orders so you can monitor your shipment’s progress. Once your order has shipped, you'll receive an email with your tracking details. You can check the status of your package directly on the carrier's website.

Customs & Duties (For International Orders)

Customs fees and duties may apply to international shipments. These fees are the responsibility of the customer and are not covered by Clays Commerce City. Please check with your local customs office for more information about these potential charges before placing your order.

Delays & Issues

While we make every effort to ensure timely delivery, please note that delays may occur due to unforeseen circumstances, such as weather, holidays, or customs inspections. If you experience an issue with your order, don’t hesitate to contact us. We’ll work with you to resolve any concerns as quickly as possible.